Instructions for Cancellation & Cancellation Form

Consumers (i.e., any individual acting for purposes wholly or mainly outside their trade, business, craft, or profession) are generally entitled under EU law (Directive 2011/83/EU, as amended) to cancel distance contracts under certain conditions. However, specific exceptions apply based on the nature of the products. As of August 29, 2025, the core rules on the right of withdrawal remain unchanged from prior years, with a standard 14-day cancellation period for most distance contracts, but exemptions for personalized goods and digital content.

Given the custom-made and personalized nature of our products, the following policies apply:

A. Instructions for Cancellation

Right to Cancel

Under EU law, consumers have no statutory right to cancel contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized. This exemption applies to our Limited Edition and Masterprint Edition prints, which are custom-produced based on your order.

As a courtesy, for physical products (including Limited Edition and Masterprint Edition prints), you may request cancellation within 24 hours of placing your order. We will review your request and accept it only if customization or production has not yet begun. There is no guarantee of acceptance, and once production starts, the order is final and non-cancellable. This 24-hour window is voluntary and exceeds legal requirements.

For digital products, there is no right to cancel under EU law once performance begins, provided you have given express consent to immediate delivery and acknowledged the loss of any withdrawal right. Due to the downloadable and usable nature of our digital products upon purchase, they are non-cancellable and non-refundable immediately after order confirmation. This aligns with industry standards and EU regulations, as we obtain your consent during checkout that you lose any potential right of withdrawal upon starting the download or access.

The right to cancel does not apply to consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and delivery address are located outside the European Union.

To exercise any applicable cancellation request, you must inform us of your decision via our contact form on the website, selecting the category “Returns and Refunds.” You may use the model cancellation form provided below, but it is not obligatory. Include all relevant details for prompt processing.

To meet any deadline (e.g., the 24-hour window for physical products), it is sufficient to submit your communication before the period expires.

Effects of Cancellation

If we accept your cancellation request, we will reimburse all payments received from you, including standard delivery costs (excluding any supplementary costs from non-standard delivery options you selected). Reimbursements will be made without undue delay, no later than 14 days from the date we approve the cancellation, using the same payment method unless otherwise agreed. You will not incur any fees for the reimbursement.

For physical products, we may withhold reimbursement until we receive the goods back or you provide evidence of having returned them, whichever occurs first.

If cancellation is accepted, you must return the goods to us without undue delay and no later than 14 days from the date you notify us. You bear the direct costs of returning the goods.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

For digital products, as noted, no cancellations are accepted post-purchase.

Exclusion and/or Premature Expiration of the Right to Cancel

– The statutory right to cancel does not apply to contracts for custom-made or personalized goods, such as our Limited Edition and Masterprint Edition prints.

– For digital content supplied not on a tangible medium, the right expires prematurely if we begin performance after obtaining your express consent and confirmation that you lose the right of withdrawal, and we provide contract confirmation on a durable medium (e.g., email) including these details.

– Once an order for Limited Edition or Masterprint Edition prints is placed, it is considered final sale. Delivery options, addresses, payment methods, and product specifications cannot be changed.

– Digital products are non-refundable due to their immediate delivery and downloadability upon purchase.

General Information on the Return of Goods (If Cancellation is Accepted)

1. Please avoid damaging or contaminating the goods. Return them in original packaging with all accessories, if possible. Use protective outer packaging if needed. If original packaging is unavailable, use suitable packaging to prevent transport damage.

2. Do not return goods freight forward.

3. Note that items 1 and 2 above are not preconditions for an effective cancellation but help ensure smooth processing.

B. Cancellation Form

If you wish to request cancellation of this contract (subject to the terms above), please complete this form and submit it via our contact form on the support page, selecting the category “Returns and Refunds.”

I/We (*) hereby give notice that I/We (*) request to cancel my/our (*) contract of sale for the following goods (*) / service (*): 
Ordered on (*) …
Received on (*) …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if submitting on paper): 
Date: 
(*) Delete as appropriate.